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Shipping & Returns

Shipping Policy

Shipping rates within the Canada can be obtained by visiting Canpar using our postal code K1B5N3. We offer FREE shipping on all orders over $175 (before tax and after applying the discount coupon if one is available). Some areas like Nunavut, Northwest Territories, Yukon, parts of British Columbia and Nova Scotia, do not qualify for free shipping.

Orders generally ship within 1 to 3 business days; however some orders may take up to 5 days. If one or more items are unavailable at the time the order is placed, the entire order will be placed on backorder until we receive the missing item(s) in stock. You are responsible for checking the status of your order. QHookah.com will contact you if your order will be on backorder for more than one week.

QHookah.com reserves the right to charge more shipping fees and bill client the difference if the website shipping estimate is not close (+/- $2) to the actual shipping cost calculated after order is placed. If client refuses to pay the difference we will cancel the order and give full refund back.

Return Policy

All returns must be shipped back to QHookah.com within 30 days of receipt. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid by the customer. There is a 10% restocking fee to cover the shipping and processing costs. If you need to do a return, either email us at info@qhookah.com to obtain a return authorization number and the proper address to use for your return.

Can you send me a tracking number?

We will send you a notification and tracking number via email when we ship your order, or you will receive one from out shipper who is Canpar in most cases. If you haven't received this email, it's probably that we haven't shipped your order yet. It's also possible that the notification email has been trapped by a spam filter or landed in your spam folder. Please look there. You can avoid this problem by adding our email address info@qhookah.com to your email address book.

How do I track my order?

Simply go to www.canpar.com and track your order there, using the tracking number provided to you.